Online Order & Delivery

Online selection

Pre-Order & Pick Up

Airport selection


Our shipping service is aimed exclusively at travellers who are on a valid flight whose departure and destination airports or a stop-off are within the EU, and who have a German delivery address.

Convenient shopping with home delivery for all air travellers!

Whichever airline you're flying with, you can now use any valid EU flight ticket to enjoy the best Heinemann prices online. Look forward to many great benefits, such as:

  • Flexible

    Order goods on the move or from the comfort of your own home up to three months before your flight.

  • Convenient

    Benefit from XL special sizes and a range of Special Offers.

  • More

    Browse our huge selection of great offers on wines, spirits, perfumes, confectionery and more.

  • Relaxed

    Instead of carrying heavy shopping, simply have your items delivered to your home at a time that suits you — as a rule delivery is within three working days, and free when you spend 75€ or more.

How to order

Who can order exclusively
in the Heinemann online shop?

Shopping at is something special. Unlike many other conventional online shops, is exclusively for airline passengers. To purchase items and enjoy all the benefits, including delivery service, you will need:

  • a valid EU flight ticket
  • a valid delivery address in Germany
  • to be at least
    18 years old

Payment is made via SEPA direct debit or credit card.

Items can be returned within 2 weeks via under My Account. Just indicate the reason for the return and print out the return label. The legal right of withdrawal shall remain unaffected thereby.

The maximum order quantities apply to a period of 4 weeks respectively.

You can find more information in our FAQs

Four ways to shop — four ways to benefit!

You can use the Heinemann delivery service in various different ways. Simply shop in whichever way is most convenient for you.

Online shopping at

Browse at your leisure from home in the Heinemann online shop and have your purchases delivered within Germany. It's this simple:

  • Put the required items in the shopping cart at
  • Log in, enter the flight number and flight date and send your order.

Mobile shopping with the Heinemann app

Wherever you happen to be – whether waiting at the gate or on the move – make use of your time and the many benefits of the new Heinemann app:

  • Shop from a mobile device in the integrated online shop when on the move.
  • Simply log in via the app, enter the flight number and flight date and send your order.
  • Tip: Activate the push message function to guarantee that you won't miss any current offers and promotions.
Go to App Store Go to Google play
Learn more about the Heinemann app

New: relaxed shopping by telephone

Now you can also order by telephone at Heinemann and benefit from convenient home delivery.

  • Simply call 00800 222 44 224 — our customer service team is looking forward to assisting you with your order.
  • Ordering hours are Mon–Fri 08.00–20.00, Sat 10.00–14.00; closed on Sundays and bank holidays.
  • Please have your valid EU flight ticket ready and, if possible, the item numbers of your desired products.

Order from Heinemann airport shops

Order online in one of our Heinemann Duty Free and Travel Value airport shops in Germany and benefit from convenient home delivery — no more carrying heavy luggage!

  • Enjoy personal shopping advice from our expert staff.
  • Order online in our shop — our staff will assist you.
  • Please have your valid EU flight ticket ready for the order.

New every month:

The Special Offer range

Look forward to a selection of products from the full Heinemann range. Whether it is perfume or cosmetics, wine or spirits, confectionary or fine foods, you’ll save even more off Heinemann’s usual great prices on all products in the Special Offer range.

to the latest Special Offer range

Even more benefits with

As a Heinemann & Me member, you also enjoy exclusive benefits and services from Heinemann and selected partners at many airports.

Learn more about Heinemann & Me

* Can be redeemed once only on presentation of the registration form in the Heinemann Duty Free Shop or when registering online. As a minimum, you must have entered the required details and stated your consent to the terms and conditions for participation. The minimum age for claiming the discount coupon is 18. Cannot be combined with other discounts. Also excluded are already-reduced items, products from the Special Offer range, tobacco products with revenue stamps, drinks with deposits payable, newspapers, magazines and books. Does not apply to alcoholic drinks and tobacco products in Norway.

Terms of use