Online Order & Delivery

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Pre-Order & Pick Up

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Our shipping service is aimed exclusively at travellers who are on a valid flight whose departure and destination airports or a stop-off are within the EU, and who have a German delivery address. Please enter your flight details here to check whether you are entitled to make a purchase. We will then compare your data with the Amadeus reservation system.

Your travel information
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  • The departure date must not be more than 90 days in the future.

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Your service benefits at a glance.

No matter where you are in the world, at Heinemann Duty Free you are always a valued guest. We offer a range of services to ensure that you have a pleasant and relaxing shopping experience, allowing to concentrate on your trip.

Services for flexible shopping.

It is your journey and you are our guest. That's why we cater to your needs and not the other way around. You can shop wherever and whenever you want online. Simply pre-order and collect at the airport or have everything delivered to your home with the Heinemann delivery service.

It is your journey and you are our guest. We want you to feel at home here. That is why we do everything we can to make your purchase easy and convenient, so that you will want to come back.

  • Pre‑order service

    You can pre-order the items you want up to 12 hours before your flight and then simply collect and pay in store.

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  • Heinemann delivery service

    Browse the Heinemann online shop at your leisure and have your purchases delivered conveniently to your home (available in Germany).

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  • Heinemann gift card

    Make your loved ones happy by letting them choose their own gift with the Heinemann gift card.

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  • Exchanges, returns and refunds

    We want you to be completely satisfied. That's why we make it easy for you to exchange or return items and obtain a refund upon presentation of your receipt. This of course also applies to products that you have ordered online through the Heinemann delivery service.

Everything you need to make shopping more convenient!

Whether you're looking for opening times, individual advice or gift wrapping – we want to make your shopping experience as convenient as possible. Discover all of our services for enhancing your shopping experience.

  • Easy payment

    We accept all common currencies, credit and debit cards.

  • Opening times

    Everyone who flies should be able to shop. That's why our opening times are in line with scheduled departure times. Our shops will be open for you in good time before the first flight and close after the last flight of the day.

  • Service counter

    Got any questions? Our friendly experts have the answers. Come and talk to us.

  • Category consultants

    We can provide personal advice – competent sales specialists will assist you with all of our product ranges.

  • Gift wrapping service

    The only thing better than a beautifully wrapped gift is unwrapping it. Make your gift even more special by availing of our gift wrapping service.

  • Pick-up Service

    Travel in comfort. We save you the hassle of worrying about excess baggage by keeping your purchases for you until your return. You can simply pick up everything later from the Airport Service Centre.

Everything that makes shopping at Heinemann special.

To make your shopping experience at Heinemann even more special, we have a range of offers and promotions for you – including exclusive new products, monthly Special Offers and benefits from our renowned cooperation partners. There's something for everyone.

  • NEW!

    Discover your favourite new additions to our product range.

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  • -30 % Special Offers!

    Enjoy additional savings every month with our ever-changing special offers.

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  • Heinemann & Me

    Become a Heinemann & Me member and enjoy attractive Heinemann & Me benefits with every purchase.

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  • Partner offers

    Our friends are also your friends. Enjoy exclusive Heinemann benefits from our renowned cooperation partners worldwide.

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  • Free kiddy gifts

    Bring a smile to the face of your young travelling companions. We always have a small surprise for your children who are travelling with you. Come and talk to us.

  • Treatments & samples

    Let us treat you to tasty samples and beauty applications.

Worth knowing.

  • Newsletter

    Be inspired and make sure you don't miss any offers. Already registered?

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  • Information

    Whether you need information on products or flights, we'll be happy to assist you so that you can shop in comfort.

  • Quota (permitted allowances)

    When purchasing alcohol and tobacco products, please observe the legally permitted allowances for the country you are travelling to. Come and talk to us.

  • Reusable shopping bags

    Please help us avoid plastic waste. Bring your own bag or opt for our practical reusable shopping bag. In the interests of the environment, we are now charging 0.30 € for a plastic bag. All of the proceeds will be donated to the marine protection organisation OceanCare.

Got any questions?

We are here to help you.

International freephone service hotline:
+49 00800 222 44 222

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