• Login New customer? Register now

    Already a Heinemann x ME member?

    Log-in here to check your COLLECT ME points balance

Contact

Please contact our customer service via email, telephone or contact form during the following times:

Monday to Friday from 8:00 o'clock to 18:00 o'clock
(closed on Saturdays, Sundays and public holidays)

E-Mail

 

service@heinemann-shop.com

Telephone

International customer service hotline:
00800 222 44 222 (Depending on the country or network provider fees may apply)

German landline:
+49(0) 40 80 00 45 40  (standard rates; prices from mobile may vary)
 

Contact form

Your contact data

How can we be of help?

of characters

For complaints or returns, please contact our customer service team directly at and attach pictures of the receipt and the product.

We use your data exclusively for the processing of your inquiry. You can withdraw this consent at any time with future effect. I have read the data protection statement and expressly agree to it.