Questions? We have the answers!
Here are the most frequently asked questions about Heinemann & Me together with our answers. We hope they are helpful.
Collect Me
With Collect Me, you receive one loyalty point for each Euro you spend when making your purchase. If you reach or exceed one of the following point thresholds at the end of the year, you'll receive a loyalty bonus:
From 200 loyalty points = € 10 loyalty bonus
From 500 loyalty points = € 25 loyalty bonus
From 1,000 loyalty points = € 50 loyalty bonus
To earn loyalty points, simply show your Heinemann x ME card or app at the checkout. Of course you can also collect Collect Me points at heinemann-shop.com - please enter your Heinemann x ME card number in your user account.
You can collect points from January 1st to December 31th of each calendar year.
You cannot collect points on tobacco products, return-deposit, Apple products, print media, book articles and shopping bags. In Norway and Turkiye, you cannot collect points for alcoholic beverages either.
Yes, the loyalty points expire at the end of each calendar year.
You can collect points in all Heinemann Duty Free, Unifree Duty Free, Tax Free or Travel Value Shops in Australia, Denmark, Germany, Austria, Italy, Norway, Hungary and Turkiye as well as in participating cruiseliner shops (Mein Schiff 1 - 6, Mein Schiff Herz, MS Deutschland, MS Europa, MS Europa 2, MS Amadea, MS Amera, MS Artania, HANSEATIC inspiration, HANSEATIC nature, HANSEATIC spirit, AROYA). You can also collect points when shopping online in one of our webshops.
Please note that the Heinemann x ME program is known as Unifree x ME in Istanbul and as Tax Free & Me in Norway. All member cards are accepted equally everywhere.
Your current point balance will be reduced by the returned amount.
If you have reached or exceeded one of the three given point thresholds at the end of the year, you will receive your loyalty bonus in the form of a voucher at the beginning of the following year.
Your loyalty bonus coupon is valid for one year from the date of receipt and can be redeemed once.
Yes. Excluded are reduced items, special offers, jewellery goods in the cruiseliner shops, tobacco products, return-deposit, print media, book articles, shopping bags and gift cards. Further local exceptions can be found in our detailed coupon conditions: heinemann-shop.com/coupons.
You can find your current point total in your member profile on heinemann-shop.com.
You can also see your point total in the Heinemann app, which you can download and set up at any time.
Yes, in most cases loyalty points can also be added subsequently. For further information, please contact our customer service department via email: service[@]heinemann-and-me.com.
Member Price
Only Heinemann x ME members can buy articles at a Member Price. In our airport shops, please show your Heinemann x ME card or app at the checkout. The Member Prices on the day of purchase apply.
Other discounts and vouchers
The validity scope of each local partner benefit is defined individually (for whom, how long, how often, etc.). The service can be used at any time if no restrictions are defined.
We have summarized all our detailed coupon conditions here: heinemann-shop.com/coupons
Other
Yes. Since we also advertise alcoholic beverages and tobacco products, members must be at least 18 years old.
You may cancel your membership at any time by email or phone.
Email: service[@]heinemann-and-me.com
Telephone: 00800 222 44 224
Detailed information regarding your membership is available under the Terms and Conditions of Participation.