Online Order & Delivery

Online selection

Pre-Order & Pick Up

Airport selection


Our shipping service is aimed exclusively at travellers who are on a valid flight whose departure and destination airports or a stop-off are within the EU, and who have a German delivery address. Please enter your flight details here to check whether you are entitled to make a purchase. We will then compare your data with the Amadeus reservation system.

Your travel information
  • The departure date must not be more than 90 days in the future.


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More advantages. More service. More Heinemann.

As a Heinemann & Me member you can take advantage of attractive offers, special discounts, exclusive services, a range of privileges and now also our new benefits: Collect Me and Surprise Me.

Don't forget: Subscribe to our newsletter in your account now and never miss out on any offer ever again!

Heinemann & Me Ahoy!

You can now also enjoy your benefits on selected cruise ships of the TUI Cruises fleet (Mein Schiff 1, 2, 3, 5, 6), on MS Europa und MS Europa 2 and on the Phoenix cruise ships MS Albatros, MS Amadea, MS Artania.

Your advantages as a Heinemann & Me member.

  • Every purchase counts!

    Every purchase is now awarded with loyalty points. So always present your Heinemann & Me card or app, earn loyalty points and receive guaranteed discounts.*

  • Be surprised!

    With a little luck, you'll receive a pleasant surprise with your next purchase. An instant discount, for example, or a special extra.

  • For you only: exclusive discounts!

    As a member, you'll receive a 10% discount on your first purchase** and benefit regularly from discounts and individual offers. With Heinemann & Me you'll save money every time.

  • On your birthday: a gift from us!

    Heinemann & Me members receive a surprise gift on their birthday each year.

All Heinemann & Me advantages with you always!

Download now – your digital membership card!

The Heinemann & Me app ensures you have your membership card and all Heinemann & Me advantages on you at all times.

Install now

Individual offers at every airport – at our local partners.

All partners

All the Heinemann & Me benefits at the airport at a glance

Select an airport:

Frankfurt/Main (FRA)

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InterCityHotel, Frankfurt-Airport
Steigenberger Frankfurter Hof
Steigenberger Airporthotel
Steigenberger Hotel Metropolitan
Steigenberger Hotel, Bad Homburg
Steigenberger Hotel, Frankfurt-Langen
Taverne at Sheraton Frankfurt Airport Hotel
Caviar House & Prunier
Sheraton Frankfurt Airport Hotel

Questions? We have the answers!

Here are the most frequently asked questions about Heinemann & Me together with our answers. We hope they are helpful.

Collect Me

How does Collect Me work?
With Collect Me, you receive one loyalty point for each Euro when making your purchase. If you reach or exceed one of the following point thresholds at the end of the year, you'll receive a loyalty bonus:

From 200 loyalty points = € 10 loyalty bonus
From 500 loyalty points = € 25 loyalty bonus
From 1,000 loyalty points = € 50 loyalty bonus

To earn loyalty points, simply show your Heinemann & Me card or app at the checkout.
For how long can I collect points?
You can collect points from 1st January to 31st December of a calendar year.
Can I also earn loyalty points when I shop online at heinemann-shop?
Yes. You collect loyalty points with every purchase – regardless whether you're making a purchase at a Heinemann Duty Free shop, by pre-order or online. By entering the Heinemann & Me card number all points are deposited on your account.
Do my loyalty points expire?
Yes, loyalty points expire at the end of every calendar year.
In which countries can I collect loyalty points?
At all Heinemann Duty Free shops in Germany, Austria, Italy, Hungary, Denmark and Australia as well as the Heinemann shops on the following cruise ships: TUI Mein Schiff 1, 2, 3, 5, 6, on MS Europa and MS Europa 2, MS Albatros, MS Amadea and MS Artania.
What happens to the points if I want to return my product purchase?
The returned amount is deducted from the current total number of points.
When do I receive my loyalty bonus?
If, at the end of the year, you've reached or exceeded one of the three given point thresholds, you'll receive your loyalty bonus in the form of a voucher at the beginning of the following year.
Can I redeem my loyalty bonus on all products?
Yes. Excluded are sleeve-wrapped tobacco products, return-deposit beverages as well as print media and books.
Do I receive 3 vouchers when I make a purchase to a value of € 3,000?
No. You'll receive a one-time loyalty bonus corresponding to the point threshold achieved at the end of the calendar year. If the point threshold achieved during the calendar year is above the maximum revenue threshold (e.g. € 3,000) you'll receive a product voucher for the highest recorded threshold (€ 1,000).
How do I find out my current total number of points?
The point total will be sent to you by email every month. As a Heinemann & Me member it is therefore important that you've confirmed your email address and have agreed to receive newsletters.
Can I receive my total number of points via the app?
No. Unfortunately it cannot be downloaded yet via the app.
Can points be added subsequently?
Subsequent addition of points is unfortunately not possible at this time. For further information, please contact our customer service by phone on 00800 222 44 224 or by email:

Surprise Me

How does Surprise Me work?
Simply present your Heinemann & Me card or app with every purchase. With a little luck, you may win one of the many instant surprises at the checkout or online. The Surprise Me instant surprises can vary regularly and include instant discounts, vouchers, or product bonuses. Instant discounts are deducted directly from the purchase value. No more can be added to the purchase in that case.
Is the offer transferable?
No, the offer is redeemed instantly during the payment process.

Local services

Can I use local services immediately after submitting a membership request?
Yes, by using your instant ID or via the app. Some local services have separate terms and conditions. The details are listed in your account under 'My advantages'.
How often am I permitted to use local services?
The validity scope of each Local Service is defined individually (for whom, how long, how often, etc.). The service can be used at any time if no restrictions are defined. For details, please refer to the 'My advantages' section in your user account.

Other discounts and vouchers

Can I redeem my birthday voucher only at my home airport or also at other locations?
All vouchers are valid at all Heinemann Duty Free shops and Heinemann Cruise Line shops and can be redeemed anywhere.
Can vouchers be given to customers who are not a Heinemann & Me member?
No. Since only Heinemann & Me members are allowed to use this exclusive service, vouchers can only be redeemed upon presentation of the app or the membership card.
Can vouchers be collected?
Yes, as long as they are valid. However, they cannot usually be combined with one another. Birthday vouchers cannot be collected, because they expire one year after the date of the birthday.
Can I still redeem my 'Me of the Month' in 2017?
No. Heinemann & Me is transitioning on 1 January 2017 – to your advantage, of course. The 'Me of the Month' promotion will be replaced by two new promotions (Collect Me and Surprise Me) and is therefore no longer redeemable.

The app / The membership card

How long does it take until I receive my membership card / app?
The app can be downloaded here at any time for use. The membership card is usually mailed in a letter within four weeks after registration to those who've chosen the membership card as a means of identification.
Which mobile phone operating system is needed to download the Heinemann app?
The Heinemann app is supported by the following operating systems:
Apple: iOS 9.0 or later
Android: 5.0 or later
What data is stored on the membership card?
Only your name and membership number are saved on your Heinemann & Me membership card.


Does the Heinemann & Me membership have any age restrictions?
Yes. Since we also advertise alcoholic beverages and tobacco products, members must be at least 18 years of age.
How do I cancel my Heinemann & Me membership?
You may cancel your membership at any time in writing (letter, email or fax) or by phone

postal address:
Gebr. Heinemann SE & Co. KG, Customer Service,
Postfach [PO Box] 111 661,
20416 Hamburg,
by fax to: 00800222 44 223
or by telephone on 00800 222 44 224

Detailed information regarding your membership can be found under Terms and Conditions of Participation.

*Valid at all Heinemann Duty Free shops in Germany, Austria, Hungary, Italy, Denmark and Australia as well as in the Heinemann Cruise Line Shops. Excluded are sleeve-wrapped tobacco products (all tobacco products in Australia), return-deposit beverages, as well as print media and books.

**Once only upon submission of the registration form at a Heinemann Duty Free shop or when registering online. You must have provided the compulsory minimum information and consented to the terms and conditions of participation. Minimum age for use of the discount coupon is 18 years. Cannot be combined with other special offers. Also excluded are already discounted items, the SPECIAL OFFER range of products, sleeve-wrapped tobacco products, return-deposit beverages, shopping bags, print media and books as well as jewellery and watches bought in the Heinemann Cruise Line Shops (Breitling, Bvlgari, Gucci, Jörg Hammer, Junghans, Longines, Lucia d'Oro, Maurice Lacroix, Montblanc, Nomos, Solitaire World of Diamonds, TAG Heuer, Tissot, Viva und Wempe). Not valid for alcoholic beverages and tobacco products in Norway. Not valid in Sydney.

Terms of use