As with any online order, our Click & Collect service requires registration in the web shop. You will also need a valid flight ticket with flight number and departure date and you must be at least 18 years of age. 

You can pre-order online max. 14 days before and up to 12 hours (may vary depending on the airport chosen) before your flight, then pick up your purchase in one of the numerous Heinemann shops at the airport.

The Heinemann Duty Free Click & Collect service is available to use at these airports:

For technical reasons, it is currently only possible to pick up your Click & Collect orders before departure. Alternatively, you can use our pick up service at selected airports.

Naturally, we always try to ensure everything runs smoothly. If you haven't received an order confirmation, our customer service is available to assist you.

Simply pay for your pre-ordered items when you pick them up at the Heinemann shop at the airport. The price at the checkout register will apply.

 You may cancel your reservation at any time in your account under "Orders" and even on the spot in the shop.  

Please contact our customer service to have your pick-up date changed accordingly, or to find a new pick-up location in case of a gate change.