Click & Collect FAQ
Look for the item you want online and pick it up conveniently from the Heinemann shop in the airport on the day of your departure.
What are the conditions for using the Click & Collect service?
As with any online order, our Click & Collect service requires registration in the web shop. You will also need a valid flight ticket with flight number and departure date and you must be at least 18 years of age.
You can pre-order online max. 14 days before and up to 12 hours (may vary depending on the airport chosen) before your flight, then pick up your purchase in one of the numerous Heinemann shops at the airport.
At which airports can I use the Click & Collect service?
The Heinemann Duty Free Click & Collect service is available to use at these airports:
Can I also pick up my Click & Collect order after arrival?
For technical reasons, it is currently only possible to pick up your Click & Collect orders before departure. Alternatively, you can use our pick up service at selected airports.
I have not received a reservation confirmation. What should I do?
Naturally, we always try to ensure everything runs smoothly. If you haven't received an order confirmation, our customer service is available to assist you.
When do I pay for my reserved items?
Simply pay for your pre-ordered items when you pick them up at the Heinemann shop at the airport. The price at the checkout register will apply.
How long before the flight can I cancel my reservation?
You may cancel your reservation at any time in your account under "Orders" and even on the spot in the shop.
My flight date or gate has changed. What should I do?
Please contact our customer service to have your pick-up date changed accordingly, or to find a new pick-up location in case of a gate change.