If you do have an upcoming flight, you can return or exchange your item(s) in a Heinemann shop. To do so, please first check that your next flight is from an airport where we have a shop.

To return or exchange your purchase in a Heinemann Shop, please bring the receipt. The goods must be in their original packaging.

Please also observe the regulations regarding carrying liquids through security. Each item must be 100 ml or less. You can bring liquids such as perfumes and cosmetics up to 100 ml in size through security control in a resealable, clear plastic bag and then return them to our Heinemann shop (for liquids over 100 ml, please contact our customer service).

Our colleagues at the airport will be happy to try to exchange your items. Please note, however, that this depends on product availability in each shop. If an exchange is not possible, we will happily offer you a voucher or refund your purchase.

Not planning any more flights in the near future? No worries. Please contact our customer service to organize how to send your items back smoothly.

If you want to return items bought in a Heinemann Shop on a cruise ship, please contact our customer service by phone or by e-mail.

You can cancel your Click & Collect order in your customer account. To do so, click on "Orders", then on the order and on "Cancel order".