Available for Non-EU Residents Leaving the EU with Any Item over €1,190
Enjoy shopping and saving some tax with any item over €1,190. Our friendly staff will be happy to help you with the refund process.
Enjoy shopping and present your non-EU passport at checkout.
We will scan your passport and boarding pass to verify that you are a non-EU resident departing the EU.
Take your receipt and export documents to the customs counter and get your purchase certified.
Our friendly staff will show you the way and guide you to the nearest customs office. They will stamp the form after checking your shopping receipt and travel documents.
Collect your refund back at the Heinemann shop.
Welcome back! We will check your stamped form and pay out your refund. Thanks for your patience!