All locations
|
English
Please check your details in the fields marked in red.
Please check your details in the fields marked in red.
ordertypen_header_desktop_2800x960.jpg

Shopping couldn't be easier at Heinemann

Our aim is that your shopping experience at Heinemann should be as relaxed as possible from the first moment to the last. That's why we offer a pre-order service, which allows you to pre-order online and simply pick up your purchases at the Heinemann shop at the airport on the day of travel. Alternatively, you can enjoy the convenience of having everything delivered to your home with the Heinemann delivery service.

Who can order exclusively in the Heinemann Online Shop?

Shopping at Heinemann is something special. Unlike many other conventional online stores, the Heinemann Online Shop is exclusively for air travellers. To shop here and enjoy all the benefits, you need:

  • a valid EU flight ticket

  • to be at least 18 years old

  • a valid delivery address in Germany (if you use the Heinemann delivery service)

Select your preferred mode of delivery.

Heinemann Pre-order

Pre-order Service

The perfect solution if you don't have much time at the airport. This is because the pre-order service allows you to comfortably browse the online shop before your trip, pre-order all purchases up to 24 hours before your flight and pick them up at the Heinemann shop at the airport.

The purchases are always ready in good time for departure in the shop and can be picked up as you pass by - without searching around.

It's that simple:

  1. Visit heinemann-shop.com and place the items you want in the shopping basket

  2. Register or subscribe

  3. Enter the date and flight number on your ticket and submit your pre-order

  4. Receive a confirmation email with information about the pick-up location for your pre-order

  5. On the day of your flight: Pick up the goods conveniently in your Heinemann shop and pay

You can already use our pre-order service at the following locations:

  • Berlin Schoenefeld, Berlin Tegel, Dortmund, Dresden, Frankfurt, Frankfurt-Hahn, Hamburg, Hanover, Cologne, Leipzig

  • Graz, Linz, Salzburg, Vienna

  • Budapest

You can find more information about the pre-order service and home delivery service in our FAQs.

What is the pre-order service and how does it work?

Even before your trip you can use our pre-order service to find out more about the products you want and order them online – in the comfort of your own home. Depending on the airport you can pre-order until 12 hours before departure. Your purchases will be ready for you to purchase and pick up at one of the many Heinemann Shops in time for departure.

It's that simple

  • Visit heinemann-shop.com and place the products you want in the shopping basket

  • Register or subscribe

  • Enter the date and flight number on your ticket and submit your pre-order

  • Receive a confirmation email with information on where to collect your pre-ordered items

  • On the day of your flight: Collect the products when you're ready at your Heinemann shop and pay.

What are the conditions for using the pre-order service?

You require a valid ticket with flight number and departure date and must be at least 18 years of age.

At which locations can I use the pre-order service?

Our pre-order service is already available to use for these locations:

  • Berlin-Schönefeld, Berlin-Tegel, Dortmund, Frankfurt, Frankfurt-Hahn, Hamburg, Hannover, Köln, Leipzig

  • Graz, Linz, Salzburg, Wien

  • Budapest

  • Bratislava

How far in advance can I reserve items using the pre-order service?

You can pre-order the items you want online up to 90 days and until 12 hours before your flight and then simply collect and purchase them at one of the many Heinemann shops at the airport.

How many items can I place on reserve? Are there any restrictions or quantity restrictions for certain articles?

  • A maximum of 3 items of the same product from the perfumes and cosmetics products range

  • A maximum of 24 bottles* of the same product from the range of liquor beverages

  • A maximum of 60 bottles* of the same product from the range of wine, sparkling wine or champagne beverage

  • A maximum of 99 items of the same product from the range of fine foods and sweets.

  • * Depending on your destination, additional rules for maximum import quantities may apply.

Do I require a valid ticket to use the pre-order service?

Yes, you need to state your flight number and the departure date.

Do I have to register to reserve items using the pre-order service?

Yes, as with any online order, registration in the webshop is required also for our pre-order service.

Can I collect my pre-order also after arriving?

For technical reasons, it is currently only possible to collect your pre-orders before departure.

I have not received a reservation confirmation. What now?

Naturally, we'd like it all to run smoothly. If you haven't received an order confirmation, our customer service is available to help you further.

When do I pay for the reserved items?

Simply pay for your pre-ordered items when you pick them up at the Heinemann shop at the airport.

Where do I collect the reserved items?

After you have placed your order, you'll receive a reservation confirmation that includes a map, showing you exactly where you can pick up your ordered items.

What means of payment are available to me?

When collecting your ordered items, you can pay in the shop either with your EC or credit card or in cash and in almost any currency.

How long before the flight can I cancel my reservation?

You may cancel your reservation at any time in your account under 'Orders'.

Can I also cancel all or part of my reservation when I'm already in the shop?

Yes, you may cancel any reserved item when in you're in the shop. Of course, it's also possible to still buy products in the shop at the airport that weren't reserved beforehand.

My flight date has changed. What do I have to do?

Please contact our customer service to have your collection date changed accordingly.

My gate number has changed. What do I have to do?

If there is a Heinemann Shop in your new departure area, we'll try to make your reserved items available for you to collect there and will inform you accordingly. We will send you a notification if this is no longer possible timewise or if there is no Heinemann Shop in the new departure area.

Heinemann homedilvery

Heinemann delivery service

When shopping, do you sometimes find more than you can carry? No problem, because with the Heinemann delivery service all the products you want will be delivered to your home.

Up to 3 months before the flight you can take your time to click through the large online selection and benefit from all offers including special sizes and special offers. Particularly practical: Your purchases will generally reach your home within three working days and delivery is free on purchases of 75 € or more. This requires a valid delivery address in Germany.

It's that simple:

  1. Visit heinemann-shop.com and place the items you want in the shopping basket

  2. Register or subscribe

  3. Enter the date and flight number on your EU flight ticket and submit your order

  4. Have your purchases delivered to your home

You can use the Heinemann delivery service with the following order channels:

  • Online via heinemann-shop.com

  • On the move with the Heinemann app

  • By phone using the order hotline

  • In person at one of our Heinemann shops

You can find more information about the pre-order service and home delivery service in our FAQs.

Who can order in the Heinemann Online Shop?

Shopping at heinemann-shop.com is something special. Unlike many other conventional online shops, heinemann-shop.com is a online shop exclusively for airline passengers. To purchase items and enjoy all the benefits, including delivery service, you will need:

  • a valid EU flight ticket, i.e. departure and destination or intermediate stop airport is within the EU (except the Canary Islands)

  • a valid delivery address in Germany

  • to be at least 18 years old

You can place an order 90 days before your flight and on the flight day up until 23:59 o’clock.

What happens when I’m flying to a destination outside the EU, but make a stopover within the EU (e.g. feeder flight)?

Even if your destination is outside of the EU, but you have an intermediary stop within the EU, you have the privilege of ordering in the Heinemann Online Shop. Just enter the flight number of the flight within the EU.

How much can I order?

Beginning 90 days before your flight you can browse and order to your heart’s content – as often as you like. However, you may order only household quantities. If you place several orders within 30 days, the limit applies for all the orders together. The following upper limits apply:

  • Max. 3 units per article from the perfume and cosmetic range

  • Max. 24 bottles per article from the spirits range

  • Max. 60 bottles per article from the wine, sparkling wine or champagne range

  • Max. 99 units per article from the fine food & confectionery range.

How often can I place orders?

As long as you have a valid flight ticket, you can place orders as often as you want until the day of departure. However, limits on quantities apply (see above).

May I place orders for other people?

Your flight ticket is your entry ticket to the exclusive Online Shop. Therefore you may only order for your own requirements and in your own name.

Do I have to pay duty on the goods I ordered?

No, you simply buy the goods and we take care of the rest. We have already paid duty and tax on all the goods.

Is there a minimum order quantity?

No, there is no minimum order quantity or minimum value. For orders with a total value of less than 75 Euro we only charge a flat rate delivery fee of 4.95 Euro.

Can I order something as a guest?

Sorry, but a guest order isn’t possible with our mail order service.

Does my place of residence have to be in Germany?

No, your invoice address can be abroad. However, the delivery can only be made to addresses in Germany.

What happens if I have forgotten my password?

You can easily create a new password. When registering, click on ‘forgot password?’. You will receive an e-mail with which you can create a new password.

What happens if I want to change my e-mail address?

Your e-mail address is the most important identification feature for us. Please contact our Customer Service (service(at)heinemann-shop.com, Tel. 00800-222 44 222, German landline: (+49) 040 80 00 45 40).

How can I place an order?

You can place a mail order in a number of ways – whichever is most convenient for you: very easily in our Online Shop, via our app (link) or directly at one of our airport shops.

What information do I need for the order?

You need the flight number and the departure date of your flight. You can find both on your booking confirmation. The flight number consists of an abbreviation for the airline and several numbers, e.g. LH19. The name on the ticket must be identical with your user name.

How do you check my flight dates?

When you order online, we send your flight dates along with your name to see if these match with our booking system. If the system confirms that your flight dates are there, you can continue the order. We do not receive any information about your flight dates, only a confirmation that the dates you provided have been stored in the booking system. If you place an order at one of our airport shops, your boarding pass is all you need.

My flight dates were not recognised, even though I have a valid ticket. What do I do?

Normally, your order process should go smoothly. If for some reason your flight dates are not recognised, you can simply continue with the order and after finishing it, send us your booking confirmation by e-mail. Once we have received and checked it we will release your order.

Why can’t I order an article online that I saw in your airport shop?

Our mail order service range of products differs from our range of products in the airport shops. On the one hand, we often offer a larger selection in mail order, for example for wines and cosmetic articles. On the other hand, certain articles, such as tobacco goods and jewellery, are excluded from mail orders.

How can I place an order?

You can pay by credit card or direct debit (only from a German bank account and only for a total value of max. 500 Euro) and only in Euro.

What does the delivery cost?

For orders with a total value of less than 75 Euro we charge a flat rate delivery fee of 4.95 Euro. For orders with a total value of over 75 Euro, we ship your order for free.

Are all promotional offers and discounts from the airport shops valid for the Online Shop too?

For technical reasons, we unfortunately cannot show all promotional offers carried out in our airport shops in the Online Shop too. At present it isn’t possible to redeem coupons and vouchers for mail orders. As a new Heinemann & Me member you will receive a 10% welcome discount on your first purchase. This discount can be used both in the Online Shop and in our airport shops.

Can I give away a voucher as a gift?

At present we do not offer any vouchers in our mail order service. We do, however, offer the Heinemann Gift Card – the perfect gift for anyone who likes to travel and shop. Buy your gift card from one of our numerous Heinemann shops in Germany, Austria, Denmark and Australia or via our Customer Service and in all participating Heinemann shops.

Will I be credited with miles for my order?

Yes, we will credit you with Miles & More or Etihad Guest miles for your order, according to your wishes. You can deposit your frequent flyer number in your customer account and, in case you have miles for both companies, you can choose for which card you want to collect miles. Payment with miles for an online order is unfortunately not possible at present, however it is possible at airports at one of our many Heinemann shops.

How do I receive my invoice?

You receive the invoice by e-mail.

Where can I have the order delivered to?

At present we only deliver to all valid delivery addresses in Germany. Sorry, but we cannot deliver to islands or halligs accessible only by sea (e.g. Heligoland, Föhr or Hiddensee) as well as the Büsingen enclave.

Do you also deliver to packing stations or post office boxes?

Sorry, but we don’t deliver to packing stations or post office boxes.

How long does the delivery take?

It generally takes three working days from the order to the delivery.

What happens if I will be travelling in the near future?

No problem. You can state the earliest delivery date you would like for your order. This can be up to eight weeks in the future, so that the delivery is made after your return.

Is there an express service?

Sorry, but at present we do not offer an express service.

Can I have the goods packaged as a gift?

Sorry, but at present we do not offer a gift packaging service.

Who delivers the package?

Our shipments are delivered by DHL.

Where is my order?

You can see the status of your shipment in your customer account under ‘Orders’. If an order there has the status ‘Sent’, click on ‘View order’ and then on ‘Shipment tracking’. The DHL shipment tracking will then open, from which you can see further details.

Why did I receive a different vintage of wine to the one that I ordered?

In rare cases, a particular vintage may be temporarily out of stock. In such cases, we will automatically provide you with the following year's vintage.